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Frequently Asked Questions

My Account

  • Forgot username or password?

    Forgot username:

     

    • FrontRow uses your email address as a username when logging in. Check your email accounts for a message from FrontRow during registration in order to figure out which email address you should use as the username.

     

    Forgot password:

     

    • Click Log In in the upper right corner of the FrontRow homepage.
    • Click Forget your password?
    • Enter the email address that you used to register with FrontRow and click Email Link.
    • Check your email for directions on how to reset your password from SapphireView Account Manager.
    • If you do not receive this email immediately, check your junk mail folder.
  • How do I view multiple video angles at the same time?

    • Log in to FrontRow and view the event video page.
    • On the far right of the video, there is a bar with several different video layout options. To view video angles in various layouts, click any of the rectangles in the assortment.
    • If you wish to view a single video angle after switching to a layout, you can either click on the video angle within the layout or on the first red rectangular tab on the right sidebar.
  • How do I subscribe?

    To subscribe to a specific provider's subscription, navigate to the provider information page:

     

    • Log in to FrontRow.
    • You can either search for the provider using the search tool in the upper right corner of the homepage or click on the provider name on an existing event page.
    • Scroll down to the bottom of the provider page and locate the "Subscriptions" heading.
    • Click on the red subscription button for either a Season Pass or Monthly Pass. Before you purchase the subscription, you can view the available events by clicking on the red button for the respective pass.
    • To subscribe, click the red Subscribe button at the top of the provider page.
    • Follow the payment instructions to complete the subscription order.
    • Once the payment has been completed, you will be directed to the subscription page in which you can view the available events.
  • How much is a subscription

    • The cost of each subscription is fixed by the provider and therefore varies.

     

    To view the cost of a subscription:

     

    • Log in to FrontRow.
    • You can either search for the provider using the search tool in the upper right corner of the homepage or click on the provider name on an existing event page.
    • Scroll down to the bottom of the provider page and locate the "Subscriptions" heading.
    • Click on the red subscription button for either a Season Pass or Monthly Pass.
    • Click the red Subscribe button at the top of the page.
    • You can view the cost of this subscription by looking at the payment total.
  • How do I create a subscription?

    • Log in to FrontRow and navigate to your provider account information by clicking Manage Providers on the top bar of the homepage.
    • Click Subscription on the sidebar.
    • To create a new subscription, click + Add Subscription.
    • Complete the subscription information and click Create.
    • To publish the subscription, click Publish under "Actions".  Note: The cost of the subscription becomes fixed when the subscription is published.
  • How do I create an event?

    • Log in to FrontRow and navigate to your provider account information by clicking Manage Providers on the top bar of the homepage.
    • Click Add Event on the sidebar.
    • To create a new event, click the gray New Event box.
    • Complete the event information and click Create.

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Contact Us

SapphireView is taking the Pacific Northwest by storm and raising the sports industry standards in both professional and amateur sports.

 

A: 2018 156th Ave NE,

    Bellevue,WA,98008

 

P: 1(425) 429-8092

 

E: info@sapphireview.com

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